Refund policy
Try nimbeau for 100 days. If you're not feeling the difference, send it back for a full refund of the product price — no questions asked.
Eligibility
- Start your return within 100 days of delivery, and post it within 7 days of receiving your return instructions.
- Please include the original packaging and your proof of purchase.
- Replacement filters must be unused (unless faulty).
How to Return
- Email support@nimbeau.co.nz with your order number (and the order email, if different), or reach us via our contact page. We'll reply with simple return instructions.
- Post your item to:
nimbeau
PO Box 87367
Meadowbank
Auckland 1742
New Zealand
We recommend using a tracked service. - Once your return arrives, we'll inspect it promptly and process your refund within 5–7 days to your original payment method.
Costs
- No restocking or processing fees — you receive the full product price back.
- Return postage is arranged and paid by you (except for faulty items — see below).
- Original shipping costs, where charged, aren't refundable.
Damaged or Faulty Items
If anything arrives damaged, faulty, or incorrect, email support@nimbeau.co.nz straight away with a quick photo. We'll replace or refund it — and you won't pay a cent for return shipping on faulty items.
Your Consumer Rights
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act or Australian Consumer Law.
Questions?
Email support@nimbeau.co.nz or use our contact page — we're a small Auckland-based team and we read every message.